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Product Questions
I am not sure of which size dome or case to order for my display item.
We recommend that you allow
for at least 1” of clearance on all sides of your display item. For
instance, if you have a sculpture that measures 6” L x 6” W x 10” H, you would
need a dome or display case measuring at least 8” L x 8” W x 11” tall (one inch
on the left, one inch on the right, and one inch above the item). If you need
further guidance or if you would like a custom quote on a display case, you can contact us via our
contact page.
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I have an item to display that you won’t fit into any of the cases you have
available. Can you make a custom case or dome?
While we do not currently make custom
domes, we do offer custom glass and acrylic display cases. If you are interested
in a custom case, please contact us via our
contact page and be sure to include the exact dimensions of the item
you wish to display, and whether you would like a glass or acrylic case, and one
of our representatives will send you a price quote. Keep in mind that
custom cases and custom made items are not returnable, and take up to 4 weeks to ship out to you.
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Can I return a custom
made glass or acrylic case or custom made items?
Because custom made items are
made specifically to your specifications at the time of order, we are unable to
accept returns on them. Our customer service representatives are happy to
assist you in ensuring that you order the size that will best suit your needs,
depending on the item(s) you wish to display. Contact us via our
contact page and be sure to include the exact dimensions of the item you
wish to display.
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What if
I am not sure about what size display accessory I need?
Most of the product
descriptions on our website provide you with all of the information you need to
select the right display accessory to suit your needs. If you need more
assistance, our customer service representatives are trained to provide you the
assistance you need to select the item that will best display your collectible. You can call our customer service department toll free, or
contact us at for more help.
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Placing An Order
What is the average time it takes to receive my order once I place it?
While it can take 7 – 10
business days for orders processed with standard shipping to leave our
warehouses, orders typically ship within a 3 – 5 business day period. The actual
shipping times vary depending on the location of the recipient of the order.
Once the order does ship, it is easy to track your package(s) on our order
status page. Orders processed by express shipping are guaranteed to reach
the recipient within 3 – 5 business days after the order is placed. When
calculating shipping times, please keep in mind that weekends and holidays do
not count as business days.
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Can I order an item that is out of stock?
Although we are actively
trying to add this functionality to our system, at this time, we are not
accepting orders for items that we do not currently have in stock.
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Does FHD have a
“bricks and mortar” retail store?
Our two stores, Fine Home
Displays and Fine Home Designs, are available via the internet only. We do
not currently have a retail store outlet. All of our products are
available for you to view on line.
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Does FHD offer wholesale prices?
We do offer wholesale
quantity discounts to qualified business owners. If you would like to set
up an account with us, we would need for you to
forward to us the following information:
(1) Business Name
(2) Business Address
(3) Business Phone and Fax
number
(4) Company's Vendor License
Number
(5) Contact Name(s) and Email
Address
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Does FHD have a catalog?
In order to increase our
efficiency and keep prices low, we do not currently have a print catalog of our
products. We are an online store only. Our customer service representatives are
happy to assist you with any of our products, if you wish. Feel free to
contact us.
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What methods of payment does FHD accept?
FHD accepts most major credit
cards (MasterCard, Visa, Discover, American Express) and PayPal as payment.
We can also accept checks and money orders if the customer calls us to place the
order over the phone first. Our customer service representatives will take
your check order over the phone and send you a receipt via email so that you
have the exact amount of your payment, as well as address to send payment to.
Once we receive your payment and process it, we will process your order for
shipment.
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What if I am not sure
about what size display accessory I need?
Most of the product
descriptions on our website provide you with all of the information you need to
select the right display accessory to suit your needs. If you need more
assistance, our customer service representatives are trained to provide you the
assistance you need to select the item that will best display your collectible. You can call our customer service department toll free, or
contact us via email for more help.
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I’m having trouble putting items in my shopping cart and checking out.
Our shopping cart - and all
shopping carts - need to have cookies enabled because only with this option
enabled during the process (add to cart, giving names, address etc) is it
possible for the cart to remember each customer's settings. Many people disable
cookies on their computer - a leftover from the times when everyone thought it
would create problems for a computer to have cookies enabled. If you do not know
how to enable the cookies on your computer, you can visit the site link below,
which has instructions on how to do this.
http://webmaster.info.aol.com/cookieguide.html
(Note*While this site does offer
instructions that we have found useful, Fine Home Displays is not responsible
for the content on this website, or for the outcome of any changes you make to
your computer based on this site's instructions or recommendations.)
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I
can get items into my shopping cart, but I can’t seem to checkout.
Sometimes, our customers
experience this problem when there is a firewall installed on their computer, or
on the network their computer is on. If you know how to disable your
firewall, you can do so before you place your order, and then re-enable it once
you have completed your order. However, if you do not feel comfortable
doing this or are unable to do this, we are happy to take your order by fax or phone.
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I would like my order shipped to Alaska, Hawaii or a US Territory…is this
possible?
FHD does ship orders to
Alaska, Hawaii, and the US Territories.
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How much are the shipping costs?
The cost of shipping at FHD
stores is based on the total amount of your order. Fixed Shipping prices
will be added to the total price of your order at checkout. Shipping
prices may be higher for oversize packages then originally quoted on website.
We will notify you after placing your order if this is the case.
Fixed Shipping Fees are as follows;
RATES
FOR MOST U.S.
STATES
RATES FOR CALIFORNIA, IDAHO, MONTANA, NEVADA, NEW MEXICO, OREGON,
UTAH, WASHINGTON and WYOMING.
RATES
FOR HAWAII AND ALASKA
RATES
FOR APO'S ARMED FORCES
RATES
FOR US TERRITORIES
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Can you process
Overnight and Second Day orders?
If you need your order faster
than the time that Express Shipping provides, please put a note in the
"Additional Comments" area of the checkout page, telling us the day and time of
day that you need your order. We can process your order for Overnight or
Second Day shipment, but there will be an additional fee involved, which we will
notify you of once we process your order. Please keep in mind that
orders cannot typically ship the same day that you place your order.
For example, if a customer places an Overnight order on Monday, the order will
ship on Tuesday, and arrive on Wednesday.
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Does FHD
ship to P.O. Boxes?
At this time, due to the delivery issues involved, we
do not provide shipping to P.O. Boxes. We ask that you provide a physical street address for
shipping purposes.
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Does FHD ship internationally?
At this time, we are unable
to offer international shipping.
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Do I have to pay sales tax on my order?
Sales tax is charged on all
orders that have a shipping destination in the State of Ohio. If you are a
non-profit organization with a shipping address in Ohio, please put a note that
includes your Federal Tax ID number in the additional comments area at the time
of checkout. We will then issue you a credit in the amount of the sales
tax that our shopping cart calculates, and email you a new receipt with an
accurate order total.
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Will FHD sell or use my personal information in any way, other than to fill my
order and offer me discounts on future orders?
At FHD, we respect the
privacy of all of our customers. We have an extensive privacy policy in place,
which you can read by clicking on the links below:
http://www.finehomedisplays.com/privacypolicy.htm
Under no circumstances will
FHD ever release any of your personal information for use by any entity other
than ourselves.
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Existing Orders
How can I check the status of
my order?
We have made it very easy for
you to check the status of any order you place with us on Fine Home Displays or
Fine Home Designs. Simply open our Order Status page by clicking on one of
the links below,
Fine Home Displays
http://www.finehomedisplays.com/orderstatus.asp
Fine Home Designs
http://www.finehomedesigns.com/orderstatus.asp
Then, type in your CustID
number, located in your order detail receipt (this will be a 4 to 6 digit
number) and your email address. You will now be logged in to your order,
where you can see your order status, and track your package once it ships.
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When I check my order status I notice that not all of the products I ordered
have shipped at the same time, will I receive my whole order? OR I only
received part of my order, where is the rest?
FHD maintains warehouse
locations around the country. Often times, your order will be shipping
from 2 or more locations. If you check your order status and see that not
all of the products have tracking numbers next to them, it means that those
items are shipping from another locations. They will most likely ship
within the next day or so.
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Can I make a
change to my order once I have placed it?
We will do our very best to
make changes to your order if you request this service within a 4 hour window
from the time you place your order. Due to the volume of orders that we
process each day, we cannot guarantee that we will be able to make the change.
After 4 hours, your order will have entered the fulfillment
process and we cannot make changes to the product you have ordered. If you
need to return the product, please follow the return procedures above. If
additional items are needed, you can easily place another order with us.
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Can I cancel my order once
I have placed it?
As with order changes, we will make
every effort to assist you with canceling an order once it has been placed, if
you make this request within 4 hours of placing your order. Due to the
volume of orders that we process each day, we cannot guarantee that we will be
able to cancel your order within this time window. After 4 hours, your order will have entered the fulfillment process and we cannot
cancel it If you need to return the product, please follow the return
procedures above. If additional items are needed, you can easily place
another order with us.
(Please note that for any cancellation of a special order (e.g. special
production runs) with Fine Home Displays, there will be a 50% cancellation fee.)
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I placed an order and was notified later that an item I ordered was out of
stock.
Occasionally, we experience a
delay in the updating of our computer system with regard to inventory levels so
that items appear to be in stock when they actually are not. If the
backorder will result in only a short delay, we will inform you and keep your
order open, shipping the item when it becomes available. If the backorder will
be for more than several weeks, we will cancel this part of your order, and
issue you a full credit.
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Can you notify me
when an item comes back into stock?
While we are unable to do
this at present, we are working on some technology to be able to provide this
service to our customers. In the meantime, we ask that you keep checking
back on our site, as we receive shipments of product weekly.
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I received my order and there is no invoice or packing slip in the box.
We do not include any packing
slip or invoice in our packages. All invoices and receipts are sent via
email. Be sure to print out your order detail receipt and the order
confirmation receipt that you receive via email so that you can compare your
order contents once you receive it.
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I placed an order and did not receive an order detail receipt in my email box.
This can happen for a couple
of reasons. Sometimes customers do not fully complete the checkout
process, so that even though you have entered an order into our system, you
exited the process before the email receipt was generated. The other issue
we run into has to do with Spam Blocking Programs. Sometimes our emails go
directly into our customers’ spam folders. When ordering from our stores,
be sure to add the following email addresses to your “friends” list so that our
emails can get through to you:
Fine Home Displays
customerservice @ finehomedisplays.com
Fine Home Designs
If you haven’t received an
order detail receipt, email us via our
contact page and be sure to include the name the order was placed under and
the CustID if you know it, and we can resend it to you.
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Returns
Can I return
products I have ordered if they do not work?
At FHD we want you to be happy with the products you have ordered, and
therefore gladly accept returns. If you would like to return all or part of your
order, please email us at returns@fhdunlimited.com
or
through our
contact page and be sure to include the name the order was placed
under, the CustID, and which items you wish to return. We will then send
you an email with instructions on how to send us your return, along with a
return authorization form and Return Authorization (RA) number that you can print
to include with your return. You may receive
more than one Return Authorization email if you are returning more than one item, and if the
items came from different warehouse locations. This document will include a
packing slip and address label for shipping. Once you ship your package
via the carrier of your choice back to the appropriate location at your cost,
you must email us with your tracking information so that we can be on the
lookout for your return, and issue your credit promptly. When we receive
and process your returned product(s), we will issue you a credit for the full
purchase price of your item(s). Please see our complete
Return Policy for more information.
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I received a gift from someone that came from your store. How can I return
it?
If you would like to
return a gift that you received, please contact us via our
contact page and be sure to include the name the order was placed
under, the CustID, and which items you wish to return. We will then send
you an email with instructions on how to send us your return, along with an
email form that you can print. This
document will include a packing slip and address label for shipping. Once
you ship your package back to the appropriate location, you must email us with
your tracking information so that we can be on the lookout for your return.
Once we receive and process your item(s), we have a couple of options in terms
of issuing you a credit. First, we can simply issue a credit to the
account of the person who gave you the gift. However, if you wish to
receive the credit yourself, we can send you a coupon code which will provide
you with a store credit in the amount of the purchase price of the item(s) you
returned. This store credit will be valid for purchases made at the
original store your gift was from, for one year from the date the credit is
issued.
Please see our complete
Return Policy for more information.
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I returned my
order but I haven’t received a credit yet.
If you returned your order
without notifying us first, your refund can be significantly delayed. We ask that all
customers include the paperwork that we email you and notify us when they have
shipped their return package so that we can track the package and issue a prompt
credit. Typically, it takes several weeks to process your return fully and
issue a credit to your account. Please see our complete
Return Policy for more information.
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I received my order and one or more items were damaged or defective or missing
parts. What can I do?
Our shipping staff makes
every attempt to do a quality assurance check on all products to be shipped and
to pack your items securely for shipment. However, sometimes, even under
these circumstances, a defective or damaged item may arrive at your doorstep.
If this is the case, please contact us via our
contact page, and be
sure to include the name the order was placed under, the CustID, and which
item(s) is/are damaged/defective. It would also assist us if you could let
us know the condition of the box upon arrival, and how the item was packed.
We will happily send you a replacement and provide you with instructions on what
to do with the damaged item.
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