Product Questions
- I am not sure of which size dome or case to order for my display item.
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- We recommend that you allow for at least 1” of clearance on all sides of your display item. For instance,
if you have a sculpture that measures 6” L x 6” W x 10” H, you would need a dome
or display case measuring at least 8” L x 8” W x 11” tall (one inch on the left,
one inch on the right, and one inch above the item). If you need further
guidance or if you would like a custom quote on a display case, you can contact
us via our contact page.
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- I have an item to display that you won’t fit into any of the cases you have available. Can you make a custom case or dome?
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- While we do not currently make custom domes, we do offer custom glass and acrylic display cases. If you are
interested in a custom case, please contact us via our
contact page and be sure to include the exact
dimensions of the item you wish to display, and whether you would like a glass
or acrylic case, and one of our representatives will send you a price quote.
Keep in mind that custom cases and custom made items are not returnable, and
take up to 4 weeks to ship out to you.
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- Can I return a custom made glass or acrylic case or custom made items?
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- Because custom made items are made specifically to your specifications at the
time of order, we are unable to accept returns on them. Our customer
service representatives are happy to assist you in ensuring that you order the
size that will best suit your needs, depending on the item(s) you wish to
display. Contact us via our
contact page and be sure to include the exact dimensions
of the item you wish to display.
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- What if I am not sure about what size display accessory I need?
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- Most of the product descriptions
on our website provide you with all of the information you need to select the
right display accessory to suit your needs. If you need more assistance,
our customer service representatives are trained to provide you the assistance
you need to select the item that will best display your collectible. You
can call our customer service department toll free, or
contact us at for more help.
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Placing An Order
- Can I place an order via Phone or Fax?
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- Yes but online orders will process faster than phone and fax orders. If you are
concerned about online security, we can assure you that we stringently adhere to
PCI Compliance (the process that ensures companies follow proper security
practices to ensure secure online transactions).
We use companies such as Digicert, Trustwave and MeS to ensure your
shopping experience with us is secure. If you have questions about our security,
we will try our best to ease your concerns because we want you as a long term
customer. Send us an email with your concerns via our
Contact Us webpage.
If you still want to phone in or fax your order, you can use the following information to proceed.
Please keep in mind that while we post our toll free number, we are a small,
family owned and operated business. We do not have the resources at this
time to staff our phone line, so you will most likely be asked to leave a
message. If you leave your name, phone number and a good time to reach you,
as well as the issue you are calling about, we will return your call as
quickly as possible. Thank you so much for your patience and for supporting
small businesses.
| For Phone Orders: |
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| For Fax Orders: |
Download/Print this FORM
Then Fax to:
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To use the fax form, you must have a PDF reader installed.
 is free to download and install.
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- What is the average time it takes to receive my order once I place it?
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- While it can take 7 – 10 business days for orders processed with standard
shipping to leave our warehouses, orders typically ship within a 3 – 5 business
day period. The actual shipping times vary depending on the location of the
recipient of the order. Once the order does ship, it is easy to track your
package(s) on our order status page. Orders processed by express shipping are
guaranteed to reach the recipient within 3 – 5 business days after the order is
placed. When calculating shipping times, please keep in mind that weekends and
holidays do not count as business days.
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- Can I order an item that is out of stock?
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- Although we are actively trying
to add this functionality to our system, at this time, we are not accepting
orders for items that we do not currently have in stock.
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- Does FHD have a “bricks and mortar” retail store?
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- Our two stores, Fine Home
Displays and Fine Home Designs, are available via the internet only. We do
not currently have a retail store outlet. All of our products are
available for you to view on line.
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- Does FHD offer wholesale prices?
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- We do offer wholesale quantity
discounts to qualified business owners. If you would like to set up an
account with us, we would need for you to
forward to us the following information:
(1) Business Name
(2) Business Address
(3) Business Phone and Fax number
(4) Company's Vendor License Number
(5) Contact Name(s) and Email Address
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- Does FHD have a catalog?
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- In order to increase our efficiency and keep prices low, we do not currently
have a print catalog of our products. We are an online store only. Our customer
service representatives are happy to assist you with any of our products, if you
wish. Feel free to contact us.
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- What methods of payment does FHD accept?
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- FHD accepts most major credit
cards (MasterCard, Visa, Discover, American Express), PayPal and Gift
Certificates as payment. We can also accept checks and money orders if the
customer calls us to place the order over the phone first. Our customer
service representatives will take your check order over the phone and send you a
receipt via email so that you have the exact amount of your payment, as well as
address to send payment to. Once we receive your payment and process it,
we will process your order for shipment.
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- What if I am not sure about what size display accessory I need?
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- Most of the product descriptions
on our website provide you with all of the information you need to select the
right display accessory to suit your needs. If you need more assistance,
our customer service representatives are trained to provide you the assistance
you need to select the item that will best display your collectible. You can
call our customer service department toll free, or
contact us via email for more help.
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- I’m having trouble putting items in my shopping cart and checking out.
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- Our shopping cart - and all
shopping carts - need to have cookies enabled because only with this option
enabled during the process (add to cart, giving names, address etc) is it
possible for the cart to remember each customer's settings. Many people disable
cookies on their computer - a leftover from the times when everyone thought it
would create problems for a computer to have cookies enabled. If you do not know
how to enable the cookies on your computer, you can visit the site link below,
which has instructions on how to do this.
http://webmaster.info.aol.com/cookieguide.html
(Note*While this site does offer
instructions that we have found useful, Fine Home Displays is not responsible
for the content on this website, or for the outcome of any changes you make to
your computer based on this site's instructions or recommendations.)
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- I can get items into my shopping cart, but I can’t seem to checkout.
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- Sometimes, our customers
experience this problem when there is a firewall installed on their computer, or
on the network their computer is on. If you know how to disable your
firewall, you can do so before you place your order, and then re-enable it once
you have completed your order. However, if you do not feel comfortable
doing this or are unable to do this, we are happy to take your order by fax or
phone.
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- I would like my order shipped to Alaska, Hawaii, Canada or a US Territory…is this possible?
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- FHD does ship orders to Alaska,
Hawaii, Canada and the US Territories.
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- How much are the shipping costs?
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- The cost of shipping at FHD
stores is based on the total amount of your order. Fixed Shipping prices
will be added to the total price of your order at checkout. Shipping
prices may be higher for oversize packages then originally quoted on website.
We will notify you after placing your order if this is the case. Fixed
Shipping Fees are as follows;
Interactive Rate Chart
**Please Note** Canadian
Residents will be responsible for any brokerage fees and taxes upon delivery.
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- Can you process Overnight and Second Day orders?
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- If you need your order faster
than the time that Express Shipping provides, please put a note in the
"Additional Comments" area of the checkout page, telling us the day and time of
day that you need your order. We can process your order for Overnight or
Second Day shipment, but there will be an additional fee involved, which we will
notify you of once we process your order. Please keep in mind that
orders cannot typically ship the same day that you place your order.
For example, if a customer places an Overnight order on Monday, the order will
ship on Tuesday, and arrive on Wednesday.
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- Does FHD ship to P.O. Boxes?
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- At this time, due to the delivery issues involved, we do
not provide shipping to P.O. Boxes. We ask that you provide a physical
street address for shipping purposes.
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- Does FHD ship internationally?
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- At this time, we are unable to
offer international shipping (with the exception of Canada).
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- Do I have to pay sales tax on my order?
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- Sales tax is charged on all
orders that have a shipping destination in the State of Ohio. If you are a
non-profit organization with a shipping address in Ohio, please put a note that
includes your Federal Tax ID number in the additional comments area at the time
of checkout. We will then issue you a credit in the amount of the sales
tax that our shopping cart calculates, and email you a new receipt with an
accurate order total.
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- Will FHD sell or use my personal information in any way, other than to fill my order and offer me discounts on future orders?
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- At FHD, we respect the privacy of
all of our customers. We have an extensive privacy policy in place, which you
can read by clicking on the links below:
Privacy Policy
Under no circumstances will FHD
ever release any of your personal information for use by any entity other than
ourselves.
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- Does FHD ever offer coupons or discounts?
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- Fine Home Displays often runs specials for our customers.
Please check the upper right corner of our website for any available coupon codes.
We also frequently run specials for our
Facebook followers, readers of our blog,
Display Days, and on our
Pinterest boards. To be sure you stay up to date on all coupons available,
"like" Fine Home Displays on
Facebook, follow our
Pinterest boards, and follow our
blog Display Days.
Fine Home Displays, Facebook
Fine Home Displays, Blog "Display Days"
Fine Home Displays, Pinterest Boards"
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Existing Orders
- I did not get my receipt, order status or special offer emails. What is happening?
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- In a word, SPAM or Junk. Internet Service Providers and Email Providers try their best to eliminate SPAM. Sometimes their efforts are too stringent and stop legitimate email that you request. Some of these companies publicly acknowledge that their efforts may cause requested emails to fail to get to you. They provide us with a response email that states our emails have been blocked and the reasons why. Most times we are able to resolve the issue by working with that company and you should start seeing our emails again in 24-48 hours. If you continue to not see communication via email from us, please let us know via the contact us page.
There are a few known exceptions to the above. We are listing by email provider so you can determine if you fall in one of these special circumstances.
Earthlink, PeoplePC, and Mindspring Customers:
Your provider requires that you consent to receive our emails. You can do this manually or respond to an automated email from your email provider.
To ensure you get all your email in a timely manner, you need to add "orders@finehomedisplays.com" to your contact list.
If you dont manually add our email to your contact list, your provider will ask us to complete a form requesting permission to send you emails. They will in-turn send you an email with the form request asking for your approval. You will need to review and approve this email in order to receive our emails.
AOL Customers:
At this time, we are having issues getting our emails to AOL customers. We have spent numerous man hours trying to contact and resolve email issues with your mail provider without success. Their customer service model is geared toward paying AOL customers and not companies providing AOL customers their services. This makes it nearly impossible for us to ensure you get the emails you request from us.
Although we will continue to try and resolve this issue to the best of our ability, we could use your assistance. As a paying AOL customer, you have more leverage with AOL to ensure you get our emails. Below we have tried to provide you the most accurate information we could find for contacting AOL to try and resolve this issue from your end. If you have problems using any of these links or information, please let us know.
AOL Postmaster Support
Phone Support at 1-800-827-6364
Chat Support
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- Where can I find my Order #?
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- At the time you place an order,
you are shown an online version of your receipt. At the top of the page, you are
shown an order number. This is a number between 4 and 6 digits long. Please
follow the link below for a sample of what this may look like:
Sample Web Receipt
You can also find your order number on the receipt we sent you via email. It
will be located in the email body and look very similar to the web receipt we
showed you above.
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- How can I check the status of my order?
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- We have made it very easy for you
to check the status of any order you place with us on Fine Home Displays or Fine
Home Designs. Simply open our Order Status page by clicking on one of the
links below,
Display Day
Order Status
Then, type in your Order #
number, located in your order detail
receipt (this will be a 4 to 6 digit number) and your email address.
You will now be logged in to your order, where you can see your order status,
and track your package once it ships.
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- What if UPS leaves a yellow note on my door?
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- This is a delivery attempt notification or InfoNotice. UPS will try to deliver a package one time per business day for up to three days. Each time they will leave a note and tell you how many attempts they have made thus far. After the third delivery attempt, UPS will return the merchandise to the sender.
Why is UPS not leaving the package at my door? There are multiple reasons for this and some or all could apply to your circumstance.
- The shipment is high value and requires signature
- UPS has declared the area in which you live as high risk. Meaning they have had problems with package theft or damage in your area
- A shipper has sent the package requiring a signature. Note: We do not send packages requiring a signature unless the customer requests it.
If you get an InfoNotice, you must call the number provided on the note and arrange for delivery. In most cases, UPS will let you sign the yellow note and have you leave it on the door. By doing this, you are authorizing UPS to leave the package at your door or where you designate on the note. In so doing, you are taking responsibility for the package if lost or stolen after delivery. If you are not comfortable with this or UPS requires you to pick-up the package, UPS will instruct you on where and when you can pick-up the package. It is usually at the UPS Customer Counter after 5:00pm that day and available for pickup during the counters open hours any day after that for up to five (5) days. Failure to pickup within the five days will result in the merchandise being returned to the sender. UPS may offer to deliver the package to a different address. Please note that this service has an additional fee and that you are responsible to pay this fee if you decide to use the service.
Please note that we have no control over UPS procedures and policies. It is your responsibility as the receiver to follow-up on the InfoNotice. Failure to respond to the note and the subsequent return of merchandise to the sender is beyond our control.
For more information from UPS on InfoNotices, you can read more here.
If merchandise is returned to sender and you wish to have the package resent to the same or different address, you will need to pay for the new shipping and handling charges. If you decide to cancel the order, you will be refunded the cost of the package minus any shipping and handling charges.
If you have questions about this, please contact us.
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- When I check my order status I notice that not all of the products I ordered have shipped at the same time, will I receive my whole order? OR I only received part of my order, where is the rest?
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- FHD maintains warehouse locations
around the country. Often times, your order will be shipping from 2 or
more locations. If you check your order status and see that not all of the
products have tracking numbers next to them, it means that those items are
shipping from another locations. They will most likely ship within the
next day or so.
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- Can I make a change to my order once I have placed it?
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- Due to the built in efficiencies in our ordering
system, once your order has been placed, and you have received your electronic
confirmation email, we cannot make changes to the product you have ordered, nor
can we cancel your order, as it has already been processed to our warehouses. If you need to return the
product, please follow the return procedures above. If additional items
are needed, you can easily place another order with us.
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- Can I cancel my order once I have placed it?
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- As with order changes and the built in efficiencies in our ordering
system, once your order has been placed, and you have received your electronic
confirmation email, we cannot make changes to the product you have ordered, nor
can we cancel your order, as it has already been processed to our warehouses. If you need
to return the product, please follow the return procedures above. If
additional items are needed, you can easily place another order with us.
(Please note that for any cancellation of a special order (e.g. special
production runs) with Fine Home Displays, there will be a 50% cancellation fee.)
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- I placed an order and was notified later that an item I ordered was out of stock.
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- Occasionally, we experience a
delay in the updating of our computer system with regard to inventory levels so
that items appear to be in stock when they actually are not. If the
backorder will result in only a short delay, we will inform you and keep your
order open, shipping the item when it becomes available. If the backorder will
be for more than several weeks, we will cancel this part of your order, and
issue you a full credit.
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- Can you notify me when an item comes back into stock?
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- While we are unable to do this at
present, we are working on some technology to be able to provide this service to
our customers. In the meantime, we ask that you keep checking back on our
site, as we receive shipments of product weekly.
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- I received my order and there is no invoice or packing slip in the box.
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- We do not include any packing
slip or invoice in our packages. All invoices and receipts are sent via
email. Be sure to print out your order detail receipt and the order
confirmation receipt that you receive via email so that you can compare your
order contents once you receive it.
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- I placed an order and did not receive an order detail receipt in my email box.
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- This can happen for a couple of
reasons. Sometimes customers do not fully complete the checkout process,
so that even though you have entered an order into our system, you exited the
process before the email receipt was generated. The other issue we run
into has to do with Spam Blocking Programs. Sometimes our emails go
directly into our customers’ spam folders. When ordering from our stores,
be sure to add the following email addresses to your “friends” list so that our
emails can get through to you:
Fine Home Displays
customerservice @ finehomedisplays.com
Fine Home Designs
If you haven’t received an order
detail receipt, email us via our
contact page and be sure to include the name the order was
placed under and the Order # if you know it, and we can resend it to you.
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Returns
- Can I return products I have ordered if they do not work?
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- At FHD we want you to be happy with the products you have ordered, and therefore
gladly accept returns. If you would like to return all or part of your order,
please go through our
contact page and be sure to include the name the
order was placed under, the Order #, and which items you wish to return.
We will then send you an email with instructions on how to send us your return,
along with a return authorization form and Return Authorization (RA) number
that you can print to include with your return. You may receive more than one
Return Authorization email if you are returning more than one item, and if the
items came from different warehouse locations. This document will include a
packing slip and address label for shipping. Once you ship your package
via the carrier of your choice back to the appropriate location at your cost,
you must email us with your tracking information so that we can be on the
lookout for your return, and issue your credit promptly. When we receive
and process your returned product(s), we will issue you a credit for the full
purchase price of your item(s). Please see our complete
Return Policy for more information.
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- I received a gift from someone that came from your store. How can I return it?
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- If you would like to return
a gift that you received, please contact us via our
contact page and be sure to include the name the
order was placed under, the Order #, and which items you wish to return.
We will then send you an email with instructions on how to send us your return,
along with an email form that you can print. This document will include a
packing slip and address label for shipping. Once you ship your package
back to the appropriate location, you must email us with your tracking
information so that we can be on the lookout for your return. Once we
receive and process your item(s), we have a couple of options in terms of
issuing you a credit. First, we can simply issue a credit to the account
of the person who gave you the gift. However, if you wish to receive the
credit yourself, we can send you a coupon code which will provide you with a
store credit in the amount of the purchase price of the item(s) you returned.
This store credit will be valid for purchases made at the original store your
gift was from, for one year from the date the credit is issued.
Please see our complete Return Policy for more information.
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- I returned my order but I haven’t received a credit yet.
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- If you returned your order
without notifying us first, your refund can be significantly delayed. We
ask that all customers include the paperwork that we email you and notify us
when they have shipped their return package so that we can track the package and
issue a prompt credit. Typically, it takes several weeks to process your
return fully and issue a credit to your account. Please see our
complete Return Policy for more information.
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- I received my order and one or more items were damaged or defective or missing parts. What can I do?
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- Our shipping staff makes every
attempt to do a quality assurance check on all products to be shipped and to
pack your items securely for shipment. However, sometimes, even under
these circumstances, a defective or damaged item may arrive at your doorstep.
If this is the case, please contact us via our
contact page,
and be sure to include the name the order was placed under, the Order #, and
which item(s) is/are damaged/defective. It would also assist us if you
could let us know the condition of the box upon arrival, and how the item was
packed.
We will happily send you a replacement and provide you with
instructions on what to do with the damaged item.
For orders within the United States, we will ship you a replacement item at no cost to you.
For orders to Canada, we will ship you a new product but we are not able to pay the Canadian brokerage fees on the replacement shipment. Those fees are not covered by the Shippers claim process and must be paid on receipt of the package.
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